The customer, a leading oil and gas organization based in Eastern India, operates multiple plants and uses SAP PM to manage its vast network of assets across complex refining and processing operations.

Business Scenario

As their capacity scales from 3 MMT to 9 MMT, they aimed to go paperless in inspection and servicing processes. Their goal was to increase technician efficiency, eliminate data entry errors, and enable proactive and timely response mechanisms.

Challenges

Operating with paper-based maintenance processes, the oil and gas company struggled with low wrench time, incomplete records, safety concerns, and growing maintenance backlogs.

• Low Wrench Time and Workforce Inefficiency – Technicians spent excessive time on paperwork and searching for information instead of performing actual maintenance work.
• Unavailability of Relevant Information On-Site – Lack of equipment specifications, history, and measurement trends on mobile devices reduced work quality and decision-making capability.
• High Error Rate in Paper-Based Data Entry – Manual data entry created incomplete and untrustworthy maintenance records in SAP, undermining asset management reliability.
• Difficulty Executing Planned Inspections – Lack of governance and digital tracking made it challenging to execute planned inspections and calibrations consistently.
• Growing Maintenance Backlog – No instant tracking or alerts led to accumulating maintenance tasks and delayed responses to critical issues.
• Limited Access to Permit Data – Insufficient permit information availability on-site led to safety incidents and compliance violations in hazardous environments.
• Downtime and Delays in Closing Notifications – Paper-based workflows caused significant delays in notification closure and extended equipment downtime.

Solution

Built using Procify, our AI-powered low-code/no-code platform.

The customer implemented Procify Mobile Asset Maintenance as part of a comprehensive digital transformation effort, deployed on SaaS-based cloud with BYOD policy across Android and iOS platforms.

• Equipment Master Access – Provided controlled access to equipment data, historical records, measurement readings, and Bill of Materials (BOM) details for comprehensive technician support on mobile devices.
• Work Order and Notification Management – Enabled technicians to create, view, edit, and complete work orders and notifications on mobile, with real-time failure and resolution tracking capabilities.
• Permit Integration – Made contextual permit details accessible directly within work orders to improve safety compliance and reduce incidents in high-risk operations.
• Spare Parts Management – Allowed technicians to issue spare parts and tools, and log consumption directly against work orders, improving inventory control and cost tracking.
• Full SAP Integration – Ensured all data captured in the field was automatically synced with SAP PM, maintaining seamless and updated workflows, reporting, and asset records.
• Digital Attachments – Enabled support for multiple attachment types, including Standard Operating Procedures (SOPs) and GPS-tagged, time-stamped asset photos for documentation.
• Mobile Reports – Provided technicians with ability to monitor daily and monthly reports on assigned and completed tasks, improving accountability and performance tracking.

Business Impact

• Over 50% Increase in Wrench Time – Digital tools eliminated paperwork and improved information access, allowing technicians to focus on actual maintenance work.
• Eliminated Printed Work Orders – Complete digitization of inspections and work orders removed the need for paper-based processes and manual logging.
• Reduced Equipment Downtime Significantly – Faster response to issues and improved maintenance accuracy minimized unplanned equipment outages.
• Real-Time Visibility – Enabled instant visibility into job status, asset condition, and material usage across all maintenance operations.
• Enhanced Operational Safety – Integrated access to permit data improved safety compliance and reduced incidents in hazardous environments.
• Improved Maintenance Accuracy – Capturing resolution details at the point of service enhanced work quality and first-time fix rates.
• Strengthened Spare Parts Control – Usage tracking linked to work orders improved inventory management and reduced excess stock.
• Streamlined On-Site Workflows – Image capture, GPS tagging, and barcode tools optimized field operations and documentation.

The post Digital Transformation of Maintenance Processes for a Major Indian Oil & Gas Company appeared first on Maventic.

Our customer is a leading Indian renewable energy provider specializing in large-scale solar and wind power projects. As part of a diversified infrastructure group, it has built a significant project portfolio exceeding 20 GW, with plans for continued expansion across multiple renewable energy farms.

Business Scenario

The customer used SAP PM to manage farm assets, with over 120 technicians handling daily work orders and inspections. However, image capture and sharing were fragmented, relying on channels like WhatsApp, leading to inefficiencies and data inconsistencies.

Challenges

Operating with paper-based processes and fragmented communication channels, the renewable energy company struggled with technician efficiency, incomplete records, and growing maintenance backlogs across distributed solar and wind farms.

• Excessive Paperwork – Paper-based work orders and manual logging reduced technicians’ efficiency, particularly challenging across geographically distributed solar and wind farm locations.
• Slower-Than-Expected Maintenance Task Completion – Limited mobile access to information and manual processes caused delays in completing routine maintenance and inspections.
• Limited Access to Information – Lack of technical specifications, measurement trends, and equipment history on mobile devices led to inconsistent work quality and suboptimal maintenance decisions.
• Growing Maintenance Backlog – No real-time tracking or alerts resulted in accumulating maintenance tasks and delayed responses across the 20+ GW portfolio.
• Incomplete or Unreliable Maintenance Records in SAP – Manual data entry and fragmented image sharing via WhatsApp created incomplete and untrustworthy maintenance records.
• Limited Permit Access – Insufficient permit information availability at remote farm locations contributed to safety incidents and compliance issues.

Solution

Built using Procify, our AI-powered low-code/no-code platform.

The customer chose Procify Mobile Asset Maintenance for its ease of use, scalability, and enterprise-class security, deployed on SaaS model with BYOD option across Android and iOS platforms.

• Equipment Master Access – Provided controlled access to equipment details, history, measurement readings, and Bill of Materials (BOM) to support technicians at remote solar and wind farm locations.
• Work Order and Notification Management – Enabled mobile users to create, view, modify, and complete work orders and notifications based on authorization levels, with easy failure and resolution tracking.
• Digital Attachments – Implemented support for various attachment types, including Standard Operating Procedures (SOPs) and GPS-tagged asset images with timestamps, replacing fragmented WhatsApp sharing.
• Permit Integration – Made contextual permit information accessible directly within mobile app to enhance safety compliance at remote renewable energy sites.
• Spare Parts Management – Enabled technicians to issue spare parts, record consumption, and track tools directly against work orders for better inventory control.
• Full SAP Integration – Configured real-time data synchronization with SAP PM, ensuring up-to-date workflows, accurate reporting, and reliable maintenance records.

Business Impact

• Higher Wrench Time and Faster Process Lead Times – Digital tools eliminated paperwork burden, allowing technicians to focus on actual maintenance work across distributed farms.
• Increased Capacity Without Extra Equipment or Labor – Improved efficiency enabled handling of growing 20+ GW portfolio without proportional increase in workforce.
• Improved First-Pass Quality – Real-time issue resolution and access to equipment history enhanced maintenance accuracy and reduced repeat visits.
• Reduced Downtime and Enhanced Equipment Effectiveness – Faster maintenance completion and better information access minimized solar and wind equipment outages.
• Better Visibility – Real-time visibility into jobs, tasks, materials, and quality metrics across all renewable energy farm locations.
• Elimination of Paper-Based Work Order Management – Complete digitization removed manual paperwork and administrative burden for field teams.
• Integrated Permits – Improved safety compliance and fewer incidents through contextual permit information at point of work.
• Enhanced Productivity – Image capture, barcode scanning, and GPS integration streamlined field workflows and documentation processes.

The post Smart Maintenance Deployment for a Large Indian Renewable Energy Firm appeared first on Maventic.

Our customer is one of the largest private sector power transmission companies in India with a portfolio of 20,000+ circuit kilometers (Ckm) of transmission lines and 50,000+ MVA of power transformation capacity. They manage critical infrastructure supporting power distribution across vast geographic areas.

Business Scenario

The customer used SAP PM to manage transmission assets, with the entire distribution network modeled in SAP EAM. Over 250 technicians handled daily maintenance and inspections across remote locations, but image capture was fragmented, relying on channels like WhatsApp, leading to inefficiencies and data inconsistencies.

Challenges

• Lack of Timely Maintenance Data – Remote technicians working on transmission lines and substations lacked access to critical maintenance information at the point of work.
• Excessive Paperwork – Manual work order processing and paper-based reporting reduced technician efficiency, particularly problematic across geographically dispersed transmission infrastructure.
• Limited Access to Technical Specs – Absence of equipment history, measurement trends, and technical specifications on mobile devices hindered maintenance quality and decision-making.
• Difficulty Monitoring Contract Employees – Challenges in tracking contract employee activities, tasks, and device usage across remote transmission line locations.
• Growing Maintenance Backlog – No real-time tracking tools resulted in accumulating maintenance tasks and delayed responses across the 20,000+ Ckm transmission network.
• Slow Maintenance Task Completion – Limited mobile access and manual processes caused delays in completing routine maintenance and inspections.
• Incomplete and Unreliable Maintenance Records in ERP – Manual data entry and fragmented image sharing via WhatsApp created incomplete and untrustworthy records in SAP.
• Limited Permit Access – Insufficient permit information availability at remote work sites led to safety incidents and compliance violations.

Solution

Built using Procify, our AI-powered low-code/no-code platform.

The customer chose Procify Mobile Asset Maintenance for its ease of use, scalability, and enterprise-class security, deployed on SaaS model with BYOD option, making both Android and iOS versions available.

• Equipment Master Access – Provided controlled access to equipment details, history, measurement readings, and Bill of Materials (BOM) to support technicians at remote transmission line locations.
• Work Order and Notification Management – Enabled mobile users to create, view, modify, and complete work orders and notifications based on authorization levels, with easy failure and resolution tracking.
• Digital Attachments – Implemented support for various attachment types, including Standard Operating Procedures (SOPs) and GPS-tagged asset images with timestamps, replacing fragmented WhatsApp sharing.
• Permit Integration – Made contextual permit information accessible directly within mobile app to enhance safety compliance at high-voltage transmission sites.
• Mobile Reports – Provided technicians with access to daily and monthly reports on task assignments and completion status for performance tracking.
• Spare Parts Management – Enabled technicians to issue spare parts, record consumption, and track tools directly against work orders for better inventory control.
• Full SAP Integration – Configured real-time data synchronization with SAP PM/EAM, ensuring up-to-date workflows, accurate reporting, and reliable maintenance records.

Business Impact

• Higher Wrench Time – Digital tools eliminated paperwork burden, allowing technicians to focus on actual maintenance work across remote transmission infrastructure.
• Increased Capacity – Improved efficiency enabled handling of growing maintenance workload without proportional increase in workforce.
• Improved First-Pass Quality – Real-time issue resolution and access to equipment history enhanced maintenance accuracy and reduced repeat visits.
• Reduced Downtime – Faster maintenance completion and better information access minimized transmission equipment outages and power disruption.
• Better Visibility – Real-time visibility into jobs, tasks, materials, and quality metrics across the entire transmission network.
• Elimination of Paper-Based Work Orders – Complete digitization removed manual paperwork and administrative burden for field technicians.
• Integrated Permits – Improved safety compliance and fewer incidents through contextual permit information at point of work.
• Enhanced Productivity – Image capture, barcode scanning, and GPS integration streamlined field workflows and documentation processes.

The post Mobile Maintenance Modernization for a Large Indian Power Transmission Company appeared first on Maventic.