About the Customer
Our customer is one of the largest private sector power transmission companies in India with a portfolio of 20,000+ circuit kilometers (Ckm) of transmission lines and 50,000+ MVA of power transformation capacity. They manage critical infrastructure supporting power distribution across vast geographic areas.
Business Scenario
The customer used SAP PM to manage transmission assets, with the entire distribution network modeled in SAP EAM. Over 250 technicians handled daily maintenance and inspections across remote locations, but image capture was fragmented, relying on channels like WhatsApp, leading to inefficiencies and data inconsistencies.
Challenges
- Lack of Timely Maintenance Data – Remote technicians working on transmission lines and substations lacked access to critical maintenance information at the point of work.
- Excessive Paperwork – Manual work order processing and paper-based reporting reduced technician efficiency, particularly problematic across geographically dispersed transmission infrastructure.
- Limited Access to Technical Specs – Absence of equipment history, measurement trends, and technical specifications on mobile devices hindered maintenance quality and decision-making.
- Difficulty Monitoring Contract Employees – Challenges in tracking contract employee activities, tasks, and device usage across remote transmission line locations.
- Growing Maintenance Backlog – No real-time tracking tools resulted in accumulating maintenance tasks and delayed responses across the 20,000+ Ckm transmission network.
- Slow Maintenance Task Completion – Limited mobile access and manual processes caused delays in completing routine maintenance and inspections.
- Incomplete and Unreliable Maintenance Records in ERP – Manual data entry and fragmented image sharing via WhatsApp created incomplete and untrustworthy records in SAP.
- Limited Permit Access – Insufficient permit information availability at remote work sites led to safety incidents and compliance violations.
Solution
Built using Procify, our AI-powered low-code/no-code platform.
The customer chose Procify Mobile Asset Maintenance for its ease of use, scalability, and enterprise-class security, deployed on SaaS model with BYOD option, making both Android and iOS versions available.
- Equipment Master Access – Provided controlled access to equipment details, history, measurement readings, and Bill of Materials (BOM) to support technicians at remote transmission line locations.
- Work Order and Notification Management – Enabled mobile users to create, view, modify, and complete work orders and notifications based on authorization levels, with easy failure and resolution tracking.
- Digital Attachments – Implemented support for various attachment types, including Standard Operating Procedures (SOPs) and GPS-tagged asset images with timestamps, replacing fragmented WhatsApp sharing.
- Permit Integration – Made contextual permit information accessible directly within mobile app to enhance safety compliance at high-voltage transmission sites.
- Mobile Reports – Provided technicians with access to daily and monthly reports on task assignments and completion status for performance tracking.
- Spare Parts Management – Enabled technicians to issue spare parts, record consumption, and track tools directly against work orders for better inventory control.
- Full SAP Integration – Configured real-time data synchronization with SAP PM/EAM, ensuring up-to-date workflows, accurate reporting, and reliable maintenance records.
Business Impact
- Higher Wrench Time – Digital tools eliminated paperwork burden, allowing technicians to focus on actual maintenance work across remote transmission infrastructure.
- Increased Capacity – Improved efficiency enabled handling of growing maintenance workload without proportional increase in workforce.
- Improved First-Pass Quality – Real-time issue resolution and access to equipment history enhanced maintenance accuracy and reduced repeat visits.
- Reduced Downtime – Faster maintenance completion and better information access minimized transmission equipment outages and power disruption.
- Better Visibility – Real-time visibility into jobs, tasks, materials, and quality metrics across the entire transmission network.
- Elimination of Paper-Based Work Orders – Complete digitization removed manual paperwork and administrative burden for field technicians.
- Integrated Permits – Improved safety compliance and fewer incidents through contextual permit information at point of work.
- Enhanced Productivity – Image capture, barcode scanning, and GPS integration streamlined field workflows and documentation processes.
