SAP AMS
Ensure your SAP systems by leveraging our expertise in application support and continuous optimization.
Global Powerhouses Trust Us
Our Expertise
Maventic delivers end-to-end Application Management Services (AMS) for businesses running SAP ECC, S/4HANA, BW/4HANA, and SAP Analytics Cloud. With 350+ SAP consultants across 15+ countries, we provide L1-L4 technical support, performance optimization, security patching, and continuous improvement—ensuring your SAP systems remain stable, secure, and aligned with evolving business needs.
Proactive Support & Monitoring
24/7 system monitoring, incident management, and L1-L4 technical support—detecting and resolving issues before they impact business operations with comprehensive ticket management and SLA compliance.
Performance & Optimization
System health checks, performance tuning, database optimization, and capacity planning—maintaining peak SAP performance through proactive identification and resolution of bottlenecks.
Continuous Improvement
Regular system audits, enhancement implementation, best practice recommendations, and upgrade planning—evolving your SAP landscape to support changing business requirements and leverage new capabilities.
Our Services
Comprehensive SAP Support Services
Comprehensive L1-L4 support covering service desk functions (incident logging, password resets, user access), application support (functional troubleshooting, configuration, master data), technical support (ABAP debugging, interface failures, performance issues), and expert resolution (architecture-level problems, vendor escalations). Structured support model ensuring appropriate expertise level for each incident type.
24/7 Monitoring and Incident Management
Real-time system monitoring detecting performance degradation, failed jobs, interface errors, and database issues before users report problems. Automated alerting, incident classification, and escalation ensuring rapid response to critical issues with comprehensive incident lifecycle management.
Performance Optimization and Tuning
Database optimization, SQL query tuning, workload analysis, memory management, and transport optimization. Proactive identification and resolution of performance bottlenecks maintaining sub-second transaction response times and optimal system performance.
System Health Checks and Audits
Comprehensive quarterly audits covering system configuration, security settings, authorization management, custom code quality, interface stability, and SAP note implementation. Delivering actionable recommendations for risk mitigation and performance improvement.
Continuous Improvement Programs
Regular enhancement implementation, process automation opportunities, SAP best practice adoption, and technology roadmap planning. Evolving SAP landscape to support business growth and leverage new SAP capabilities through structured improvement programs.
Ticket Management and SLA Compliance
Centralized ticket management with priority-based SLA tracking, automated escalations, and comprehensive reporting. Maintaining 95%+ SLA compliance through structured incident management processes and continuous service improvement.
Delivery Models
Dedicated Support Model
Dedicated SAP consultants assigned exclusively to your organization providing personalized support, deep business process understanding, and proactive system management with consistent knowledge retention.
Ticket-Based Support Model
Shared resource pool handling incidents through centralized ticketing system with priority-based routing and SLA management. Cost-effective approach for organizations requiring flexible support without dedicated resource commitment.
Hybrid Support Model
Combination of dedicated resources for critical functions with ticket-based coverage for routine support and after-hours monitoring. Balances personalized attention with cost efficiency.
Why Choose SAP Operational Excellence from Maventic
Trusted Long-Term SAP Partner
We have successfully served numerous customers in India and globally, achieving an impressive customer retention rate of over 95%. Many of our clients have maintained a partnership with us for more than 10 years.
Root Cause Analysis Excellence
Beyond incident resolution, we proactively monitor system health, identify optimization opportunities, and implement preventive measures. 60% of potential issues detected and resolved before users experience impact through predictive monitoring and health checks.
99.9% System Availability Achievement
Track record of 99.9% system availability across managed SAP landscapes through robust monitoring, rapid incident response, and proactive maintenance windows. Minimizing business disruption and ensuring continuous operations.
Flexible Delivery Models
Onsite, offshore, or hybrid delivery models tailored to your operational requirements and budget constraints. Scalable resource allocation supporting business seasonality, project demands, and varying support intensity.
Continuous Improvement Culture
AMS isn’t just maintenance—it’s continuous evolution. Regular system audits, enhancement backlogs, best practice implementation, and technology roadmap planning ensure your SAP investment continues delivering value as business needs evolve.
Integrated with Implementation Services
Seamless transition from implementation to steady-state operations. One partner for SAP implementation, integration, enhancement, and ongoing support—eliminating handoff gaps and ensuring knowledge continuity across project lifecycle.
What Clients Say
“Exceptional support in RCT project development and issue resolution. Maventic’s commitment, teamwork, and quick response ensured smooth operations. Looking forward to continued seamless service.”
Shriniwash Yadav
Deputy General Manager- UltraTech Cement
“Our association with Maventic for our SAP BW initiatives has been highly productive. Their consultants bring strong domain expertise, flexibility, and teamwork to every engagement. What sets Maventic apart is their ability to deeply understand business needs and recommend the right technology solutions.”
Danny Lotz
IT Manager - Spinneys
“The team’s SAP UI5 expertise and backend skills impressed us. Their clarity on requirements, technical growth, and dedication are commendable. Excellent contributions to multiple applications. Keep up the great work!”
Indranil Banerjee
Manager Application- Emami
You ask, we answer
L1 handles service desk functions (password resets, access requests, ticket routing). L2 resolves functional issues (configuration, workflows, master data). L3 provides technical support (ABAP debugging, interfaces, performance). L4 engages senior architects for complex system-wide issues and vendor escalations.
Critical (P1) incidents receive immediate response with resolution target of 4 hours. High-priority (P2) incidents have 2-hour response time with 8-hour resolution target. Medium (P3) and low (P4) incidents follow defined SLA timelines based on business impact.
Yes. Our L3/L4 technical teams support custom ABAP programs, user exits, enhancements, BAPIs, IDocs, and interfaces. We maintain documentation for custom code and recommend periodic code quality audits to reduce technical debt.
Yes. We plan and execute SAP ECC to S/4HANA migrations, support pack upgrades, enhancement pack implementations, and SAP note applications. Structured approach includes sandbox testing, user acceptance, and production deployment with rollback procedures.
Centralized ticketing system tracks all incidents with priority-based SLAs. Monthly service reports include SLA compliance metrics, incident analysis by category, resolution time trends, system availability statistics, and improvement recommendations.
Yes. Our teams support heterogeneous SAP landscapes including SAP ECC, S/4HANA, BW, BW/4HANA, SAP Analytics Cloud, and industry solutions. We manage transition periods where organizations run both ECC and S/4HANA during phased migration programs.
Regular activities include process automation opportunities, custom code optimization, authorization cleanup, master data governance improvements, interface stability enhancements, and adoption of SAP best practices. Quarterly improvement workshops with business stakeholders.
Comprehensive documentation of system landscape, custom code, interfaces, configurations, and common issues. Regular knowledge transfer sessions, video recordings of issue resolutions, and detailed runbooks ensuring knowledge continuity and reducing dependency on individuals.
Yes. Beyond technical support, we provide functional consulting for process optimization, best practice implementation, and change management. Our consultants understand business processes, not just technology, enabling value-added recommendations.
Case Studies
Water Purifier Industry Leader Elevates Customer Service Excellence with SAP S/4HANA Implementation
US-Based Global IT Firm Achieves Real-Time Data Exchange with SAP Cloud Integration
Transforming Pharmaceutical Warehousing with Barcode Mobility
Other Services
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Contact Us
Find us Here
Third Floor, Starmark Camelot,
Whitefield, Bengaluru,
Karnataka 560066
Get In Touch
8296 969 824
experts@maventic.com
Working Hours
Mon- Fri: 9am- 8pm
Saturday: 10am-4pm
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