About the customer
Our client is a leader in the Indian pharmaceutical industry, specializing in acute and chronic therapeutic segments. With a robust global presence, they export high-quality pharmaceutical products to over 35 countries, including highly regulated markets across the European Union, Commonwealth of Independent States (CIS), and South East Asia.
Business scenario
The customer faced critical operational challenges in their pharmaceutical warehousing operations, including strict regulatory compliance requirements, dispatch accuracy issues, and the need for workforce optimization.
Challenges
Operating in the highly regulated pharmaceutical industry, the client struggled with critical compliance and efficiency issues that impacted both operational costs and regulatory standing.
- Lack of Adherence to FEFO – The company struggled to minimize wastage of expired medicines while maintaining strict adherence to First Expired, First Out (FEFO) rules—a critical regulatory requirement in pharmaceutical operations.
- Inefficient Pickers and Packers – Errors in product selection due to inefficient picking and packing processes significantly impacted dispatch accuracy, leading to customer dissatisfaction and regulatory concerns.
- Lack of Transparency & Bin Location – Wasted time and lack of transparency in locating the correct bins or specific medicines hampered operational efficiency and slowed down the entire dispatch process.
- Compliance with Storage Regulations – Meeting stringent pharmaceutical storage regulations while maintaining operational efficiency proved challenging with manual processes and limited real-time visibility.
Solution
Maventic implemented mDEW (Mobile Digital Enterprise Warehouse), a comprehensive SAP Fiori-based solution that seamlessly integrates with SAP WM/EWM/IM to deliver real-time warehouse digitization with zero disruption to existing operations.
- Mobile Scanning – Maventic’s mDEW enabled mobile device scanning against SAP documents for all incoming and outgoing materials, eliminating manual data entry and reducing errors at the source.
- Barcode Mobility for Compliance – Barcode mobility technology ensured strict adherence to pharmaceutical storage rules, significantly reducing errors and optimizing audit processes for compliance with stringent regulatory requirements.
- 2-Step Picking Process – Implemented intelligent 2-step picking on mobile devices, providing additional verification checkpoints that dramatically reduced picking errors and improved dispatch accuracy.
- Real-Time Alerts – Deployed real-time alerts for duplicate or incorrect barcode scans, along with instant confirmation of Transfer Orders in SAP via mobile devices, ensuring immediate error detection and correction.
- Bin-to-Bin Transfer – Enabled seamless bin-to-bin transfers with automatic Transfer Order creation and confirmation, streamlining internal warehouse movements and inventory reorganization.
- Warehouse Manager’s Cockpit – Provided warehouse managers with an instant overview of all activities, barcode generation and printing capabilities, and dynamic assignment of pick, pack, and put tasks through a comprehensive management cockpit.
