About the Customer
Our customer is a leading Indian renewable energy provider specializing in large-scale solar and wind power projects. As part of a diversified infrastructure group, it has built a significant project portfolio exceeding 20 GW, with plans for continued expansion across multiple renewable energy farms.
Business Scenario
The customer used SAP PM to manage farm assets, with over 120 technicians handling daily work orders and inspections. However, image capture and sharing were fragmented, relying on channels like WhatsApp, leading to inefficiencies and data inconsistencies.
Challenges
Operating with paper-based processes and fragmented communication channels, the renewable energy company struggled with technician efficiency, incomplete records, and growing maintenance backlogs across distributed solar and wind farms.
- Excessive Paperwork – Paper-based work orders and manual logging reduced technicians’ efficiency, particularly challenging across geographically distributed solar and wind farm locations.
- Slower-Than-Expected Maintenance Task Completion – Limited mobile access to information and manual processes caused delays in completing routine maintenance and inspections.
- Limited Access to Information – Lack of technical specifications, measurement trends, and equipment history on mobile devices led to inconsistent work quality and suboptimal maintenance decisions.
- Growing Maintenance Backlog – No real-time tracking or alerts resulted in accumulating maintenance tasks and delayed responses across the 20+ GW portfolio.
- Incomplete or Unreliable Maintenance Records in SAP – Manual data entry and fragmented image sharing via WhatsApp created incomplete and untrustworthy maintenance records.
- Limited Permit Access – Insufficient permit information availability at remote farm locations contributed to safety incidents and compliance issues.
Solution
Built using Procify, our AI-powered low-code/no-code platform.
The customer chose Procify Mobile Asset Maintenance for its ease of use, scalability, and enterprise-class security, deployed on SaaS model with BYOD option across Android and iOS platforms.
- Equipment Master Access – Provided controlled access to equipment details, history, measurement readings, and Bill of Materials (BOM) to support technicians at remote solar and wind farm locations.
- Work Order and Notification Management – Enabled mobile users to create, view, modify, and complete work orders and notifications based on authorization levels, with easy failure and resolution tracking.
- Digital Attachments – Implemented support for various attachment types, including Standard Operating Procedures (SOPs) and GPS-tagged asset images with timestamps, replacing fragmented WhatsApp sharing.
- Permit Integration – Made contextual permit information accessible directly within mobile app to enhance safety compliance at remote renewable energy sites.
- Spare Parts Management – Enabled technicians to issue spare parts, record consumption, and track tools directly against work orders for better inventory control.
- Full SAP Integration – Configured real-time data synchronization with SAP PM, ensuring up-to-date workflows, accurate reporting, and reliable maintenance records.
Business Impact
- Higher Wrench Time and Faster Process Lead Times – Digital tools eliminated paperwork burden, allowing technicians to focus on actual maintenance work across distributed farms.
- Increased Capacity Without Extra Equipment or Labor – Improved efficiency enabled handling of growing 20+ GW portfolio without proportional increase in workforce.
- Improved First-Pass Quality – Real-time issue resolution and access to equipment history enhanced maintenance accuracy and reduced repeat visits.
- Reduced Downtime and Enhanced Equipment Effectiveness – Faster maintenance completion and better information access minimized solar and wind equipment outages.
- Better Visibility – Real-time visibility into jobs, tasks, materials, and quality metrics across all renewable energy farm locations.
- Elimination of Paper-Based Work Order Management – Complete digitization removed manual paperwork and administrative burden for field teams.
- Integrated Permits – Improved safety compliance and fewer incidents through contextual permit information at point of work.
- Enhanced Productivity – Image capture, barcode scanning, and GPS integration streamlined field workflows and documentation processes.
