A global sportswear brand enhances its SAP CRM on-premise system to perform user authorizations with Maventic
Maventic
MaventicAbout client
The client is the second-largest sportswear manufacturer in the world with over 60,000 employees.
Business Scenario
The client had implemented and was running its SAP CRM on-premise system for over a year, before the partnership with Maventic. However, there now was a requirement for routine maintenance and support services to continue to ensure the smooth running of its system.
Challenges
Due to the increased focus on cloud and hybrid alternatives, there is a severe shortage of experienced partners who offer cost-effective and fully integrated support services for CRM on-premise systems. Lack of periodic maintenance of the client’s CRM on-premise system was leading to
Solution
The client decided that the best course of action was to enhance its SAP CRM on-premise system to eliminate manual business processes and boost productivity.
After evaluating a few SAP CRM partners, they selected Maventic for this support activity as the CRM architects at Maventic were the original CRM product development team leads at SAP and came to the table with a robust mix of techno-functional expertise.
Maventic performed a detailed audit of the client’s CRM system, analyzed performance bottlenecks, and built necessary indexes and code optimizations to enhance the system’s performance.
During this routine maintenance activity, Maventic identified several existing problems in the CRM system. One of them was that it lacked the functionality to automate the management of user authorizations when an employee joins or exits the organization. These were around the
Maventic rectified this problem by implementing necessary codes in the CRM reports to run background jobs daily, identify employee hires/exits, and then run the appropriate authorizations.
Benefits
As a result of the new processes in place, the client could automate around 50 authorizations every month.
