A leading pharmaceutical company outsources SAP Basis work to Maventic

Maventic
Posted on Jan 15 , 2023

A leading pharmaceutical company outsources SAP Basis work to Maventic

About Client

The client is a leading pharmaceutical company with operations in several countries. 

Business Scenario

​​The client uses several SAP solutions, which include SAP ECC, SAP Ariba, SAP BW, and SAP BTP.  Before partnering with Maventic, the client relied on in-house resources and a few freelancers to manage all the Basis activities. 

Challenges

The Basis processes were running well. However, Resources and knowledge on specific topics were unavailable sporadically and at critical times. The customer decided to outsource the regular Basis activities to a partner.

Solution

Maventic provided fixed and on-demand basis experts who helped the client focus on innovation while outsourcing the regular work. Maventic supports 24X7 and performs the following operations:

  • Routine Basis Administration Tasks
  • Transports and SAP Notes
  • Database backups setup, monitoring, and retention
  • User id, authorization, and role management
  • ABAP dump analysis and Issue Resolution
  • Performance Monitoring
  • Client and System copies
  • Enhancement and Support Pack updates
  • Installations and Upgrades

Benefits

The outsourcing of SAP Basis activities to Maventic helped the customer:

  • Access to SAP basis experts
  • Smoothly running systems
  • Cost-effective operations
  • Reduced management time in hiring, training, and efforts in retention.
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