MAVENTIC

Digitizing the service process of a leading Consumer Durables Company

To evaluate and optimize the existing service processes and address key pain points regarding system performance. Implementation of service process for new brands.

Solution:

Maventic did an exhaustive evaluation of the CRM processes implemented and provided a report on the potential risks and mitigation plan. A key aspect of the engagement was simplification of complex processes and facilitating automation to reduce manual intervention. Developed template based approach to accelerate the inception of newer brands yet providing the flexibility to choose the right service processes based on the customer needs

Project Duration:

14 weeks

Key Skills:

SAP CRM, ABAP, Databases, Performance Tuning

Key benefits:

Reduced time for Complaint creation and Closure increasing productivity of the employees (call center and technicians)
Reduced time for on boarding new brands for service through configurable processes

Maventic | SAP CRM