About the Customer
The customer is an Indian manufacturing leader specializing in home appliances including washing machines, microwaves, air conditioners, along with fine-blanked automotive components through its engineering division. With an annual revenue of ₹3,000+ crore, they serve 3M+ households across diverse product lines.
Business Scenario
The manufacturer operates through a complex supplier network serving multiple business divisions. Managing procurement via paper, phone, and email created visibility gaps. With facilities requiring timely parts delivery, seamless supplier collaboration was essential for maintaining production schedules.
Challenges
Operating with manual procurement processes and disconnected communication channels, the manufacturer struggled with data entry errors, fulfillment delays, and limited visibility across their supplier network.
- Heavy Reliance on Manual Procurement – Paper-based processes led to data entry errors, processing delays, and increased administrative overhead across multiple business divisions handling appliances and automotive components.
- Misunderstandings and Order Discrepancies – Communication gaps between the company and suppliers resulted in fulfillment delays, impacting both manufacturing timelines and customer commitments across product lines.
- Lack of Real-Time Visibility – Absence of visibility into purchase order status, delivery schedules, and invoice processing made it difficult for management to track supplier performance and proactively address issues.
- Disconnected Communication Channels – Fragmented communication across paper, phone, and email created information silos and prevented efficient coordination with the supplier network serving diverse divisions.
Solution
Built using Procify, our AI-powered low-code/no-code platform.
After assessing the challenges, Procify implemented the Supplier Portal, digitally extending P2P processes within the existing SAP ERP ecosystem, covering the complete procure-to-pay workflow with seamless integration.
- End-to-End P2P Process Digitization – Deployed comprehensive digital workflow covering purchase order delivery, acknowledgments, advanced shipment notices (ASNs), goods receipt confirmation, invoice submission, and real-time approval status tracking.
- Seamless SAP ERP Integration – Configured native integration with the existing SAP ERP system, ensuring real-time data synchronization and eliminating manual data entry between systems.
- Mobile-Enabled Platform – Implemented comprehensive mobile application allowing suppliers and internal stakeholders to access orders, submit documents, track shipments, and receive notifications anytime, anywhere, even in low-connectivity environments.
- Supplier Performance Analytics – Built-in reporting dashboard tracks key supplier metrics including on-time delivery rates, order accuracy, response times, and compliance performance for data-driven vendor management.
Business Impact
- Reduced Operational Costs – Automation eliminated manual data entry and administrative overhead through digitized procurement workflows.
- Shortened Invoice Processing Time – Digital invoice submission and automated approval workflows accelerated payment cycles and improved cash flow management.
- Ensured Timely Parts Delivery – Real-time visibility and transparent tracking ensured on-time delivery across manufacturing facilities, preventing production disruptions.
- Real-Time End-to-End Visibility – Complete transparency for both manufacturer and supplier network across all business divisions from order to payment.
- Enhanced Supplier Collaboration – Transparent order and shipment tracking improved communication and strengthened relationships with supplier network.
