About the Customer
The customer is a subsidiary of an Osaka-based chemical company and one of the largest industrial paint companies in India. It develops and supplies decorative, automotive and industrial coatings.
Business Scenario
Before partnering with Maventic, the client utilized a mobile application for its dealers on which digital payment options were unavailable, and cash/bank transfer payment confirmations were not instantly viewable.
Challenges
Operating without digital payment capabilities, the company faced slow transaction processing, limited visibility, and frequent communication issues around payment status.
- Slow Cash and Bank Transfers – Cash and bank transfers were the only modes of payment which were slow and required manual interventions.
- Limited Transaction Visibility for Dealers – There was limited visibility of the success or failure of a transaction, as the process from payment to invoice generation took 2-3 business days.
- Miscommunication in Failed Payments – Confusions frequently arose as a result of failed payment transactions.
Solution
The customer decided to integrate their mobile app with a digital payment gateway for faster transactions. After evaluating SAP Cloud Integration partners, they chose Maventic to upgrade their app with Razorpay Payment Gateway. Maventic addressed the challenges by leveraging SAP BTP (SAP Integration Suite, Cloud Connector, REST Services), SAP ERP (ABAP), and Razorpay to revamp the architecture.
- SAP BTP Usage – SAP BTP was used for SAP Integration Suite, Cloud Connector, and REST Services, to act as a bridge between on-premise systems and cloud-based services.
- SAP ERP (ABAP) Integration – ABAP was used to manage business logic, data processing, and integration with backend enterprise processes.
- Architecture Overhaul – The re-architecture involved not just adding a payment gateway but optimizing the entire system. This involved reconfiguring how the mobile app communicated with backend systems through SAP Cloud Integration, ensuring smoother and faster REST-based communication between the app, the payment gateway, and the ERP system.
Business Impact
The Razorpay-SAP integration revolutionized the dealer payment experience, delivering instant digital transactions and automated accounting processes.
Enabled Mobile Payments for Dealers – Digital payment options through Razorpay eliminated dependence on slow cash and bank transfers, modernizing the dealer payment experience.
Provided Instant Confirmation of Payments – Real-time payment webhooks provided immediate transaction status visibility, reducing the 2-3 day wait to minutes.
Automated SAP Account Document Posting – Payment confirmations automatically triggered invoice generation and accounting document posting in SAP ERP, eliminating manual intervention.
