About the Customer
The customer is a leading global elevator and escalator manufacturer specializing in the design, installation, and modernization of vertical transportation systems. Operating across multiple regions and branches, they focus on safety, efficiency, and operational excellence in complex installation projects.
Business Scenario
Elevator installations were managed through disconnected systems, causing significant coordination gaps and limited visibility across projects. The company needed streamlined scheduling, automated safety compliance, and real-time tracking to ensure timely, high-quality project delivery across all branches.
Challenges
Operating with manual processes and fragmented tools, the company struggled with coordination inefficiencies, compliance risks, and limited visibility that impacted project delivery and productivity.
- Manual Attendance and Paper-Based Reporting – Time-consuming manual attendance tracking and paper-based reporting caused significant delays, data inaccuracies, and administrative burden across installation teams.
- Inefficient Workforce Coordination – Poor coordination between technicians, engineers, and contractors reduced productivity, created communication gaps, and led to resource conflicts across multiple simultaneous projects.
- Frequent Project Delays – Resource unavailability and fragmented scheduling caused frequent project delays, impacting customer satisfaction and increasing operational costs due to extended timelines.
- Safety and Compliance Monitoring Gaps – Lack of automated safety compliance monitoring increased operational risks, made audits difficult, and created potential liability in the highly regulated elevator industry.
- Disconnected Tools and Data Silos – Manual tracking across disconnected tools created data silos, making it difficult for management to track performance, identify risks, and make informed decisions.
- Limited Centralized Visibility – Absence of centralized dashboards prevented management from monitoring real-time project status, resource utilization, and performance metrics across branches.
Solution
Built using Procify, our AI-powered low-code/no-code platform.
After detailed assessment, Procify deployed the Installation Manager, an end-to-end digital solution that unified planning, workforce management, and site execution with automated safety compliance and real-time visibility.
- End-to-End Installation Management Platform – Deployed unified platform for planning, scheduling, execution, and reporting of elevator projects, eliminating disconnected systems and creating single source of truth for all installation activities.
- Mobile-Enabled with Offline Functionality – Implemented offline-supported mobile application enabling technicians to log hours, complete safety checks, upload photos, and submit updates anytime, anywhere—even without internet connectivity at remote sites.
- Seamless SAP Integration – Ensured real-time synchronization of workforce data, safety compliance records, and project information with enterprise SAP systems, maintaining data consistency across the organization.
- Enhanced Usability for Field Teams – Designed intuitive interface specifically for field technicians with features including photo uploads, digital checklists, electronic approvals, and simplified navigation for ease of use on-site.
- Advanced Safety and Tracking Functionalities – Included automated safety audits, workforce location tracking, equipment management, deviation alerts, and proactive notifications for decision-making and compliance monitoring.
- Flexible and Scalable Architecture – Built easily configurable platform to adapt to evolving workforce requirements, new project types, and changing compliance standards across multiple branches and regions.
