Customer Relationship Management
Elevate your customer relationships by leveraging our expertise in CRM platforms and service excellence.
Global Powerhouses Trust Us
Our Expertise
Maventic delivers CRM platform consulting and customer experience solutions across B2B manufacturing, service organizations, retail enterprises, and field service-intensive industries. With 25+ implementations, 10,000+ service calls managed monthly, and 40% documented resolution time improvements, we transform customer relationships into competitive advantage. Our integrated approach ensures seamless data flow from customer-facing teams to back-office operations, creating unified visibility across your entire customer lifecycle.
CRM Platform Implementation
SAP CRM/CX, Salesforce, or Microsoft Dynamics 365 deployment covering sales force automation, service case management, marketing automation, and customer data platform configuration.
Service Excellence & Support
Ticket management with SLA enforcement, multi-channel case routing, knowledge base integration, and service analytics—transforming reactive support into proactive customer success.
Field Service Operations
Mobile-first field technician enablement with scheduling optimization, dispatch management, real-time status tracking, and parts inventory integration—ensuring first-time-fix and customer satisfaction.
Our Services
SAP CRM/CX Implementation and Customization
We implement SAP's Customer Experience portfolio (Sales Cloud, Service Cloud, Marketing Cloud) enabling unified customer data, intelligent automation, and personalized engagement.
Salesforce Implementation and Customization
We deploy Salesforce's CRM platform covering Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud—enabling rapid deployment and extensive customization.
Microsoft Dynamics 365 implementation and customization
We implement Dynamics 365 Sales, Customer Service, Field Service, and Marketing—deeply integrated with Microsoft 365, Teams, and Power Platform.
Our Solutions
SellSwift
AI-powered mobile-first sales acceleration platform enabling lead capture, opportunity management, and automated follow-ups. Built using Procify, our AI-powered low-code/no-code platform.
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Service Management
Comprehensive ticket and SLA management platform with multi-channel case routing, automated escalations, and customer self-service portal. Built using Procify, our AI-powered low-code/no-code platform.
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Field Service
Mobile field service operations platform with intelligent scheduling, GPS tracking, and parts inventory management. Managing 10,000+ service calls monthly with 30% technician productivity improvement and 25% better first-time-fix rates. Built using Procify, our AI-powered low-code/no-code platform.
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Why Choose Customer Experience & Service Management from Maventic
Multi-Platform CRM Expertise
We’re platform-agnostic experts in SAP CRM/CX and Salesforce — selecting the right platform for your specific requirements and existing technology landscape rather than forcing single-platform approaches.
Industry-Vertical Experience
We’ve implemented CRM for B2B manufacturing (complex CPQ), service organizations (field service intensive), retail enterprises (customer loyalty), and technology companies (subscription management). We understand vertical-specific requirements.
Enterprise-Scale Field Service Operations
10,000+ service calls managed monthly for a leading Indian home appliances firm, 30% technician productivity gains, 25% first-time-fix improvements. Our solutions handle complex scheduling, multi-location operations, and distributed technician management.
Mobile-First Sales Enablement
SellSwift addresses CRM adoption challenges with intuitive mobile interfaces, voice-to-text capture, and automated activity logging.
Customer-to-Operations Integration
One partner for CRM, service management, field service, asset management, and supply chain. Unified data architecture from customer engagement through fulfillment and service delivery.
What Clients Say
“Exceptional support in RCT project development and issue resolution. Maventic’s commitment, teamwork, and quick response ensured smooth operations. Looking forward to continued seamless service.”
Shriniwash Yadav
Deputy General Manager- UltraTech Cement
“Our association with Maventic for our SAP BW initiatives has been highly productive. Their consultants bring strong domain expertise, flexibility, and teamwork to every engagement. What sets Maventic apart is their ability to deeply understand business needs and recommend the right technology solutions.”
Danny Lotz
IT Manager - Spinneys
“The team’s SAP UI5 expertise and backend skills impressed us. Their clarity on requirements, technical growth, and dedication are commendable. Excellent contributions to multiple applications. Keep up the great work!”
Indranil Banerjee
Manager Application- Emami
You ask, we answer
Platform selection depends on existing ERP, customization needs, and user base . Maventic provides objective recommendations based on your specific requirements.
Service Management integrates via APIs with SAP CRM/CX, Salesforce Service Cloud, and Dynamics 365 Customer Service. Tickets synchronize to CRM for unified customer view while customer data flows into Service Management for complete context.
Yes. Field Service has offline-first architecture. Technicians download work orders, complete service calls offline (capturing photos, signatures, parts), and automatically synchronize when connectivity returns.
Service Management provides dashboards covering resolution time, SLA compliance, ticket backlog, agent productivity, first-contact resolution, escalation rates, and customer satisfaction scores for real-time performance visibility.
Yes. Service Management supports multiple SLA configurations by customer tier, product category, or severity. Automated escalations notify supervisors when tickets approach SLA breach, preventing violations and customer dissatisfaction.
Scheduling considers technician availability, skills, location, parts availability, and customer preferences. Visual drag-and-drop interface enables dispatchers to optimize routes, resulting in 20-30% travel time reduction and 1-2 additional service calls daily.
Service Management provides customer portal for ticket submission, status checking, knowledge base access, service history viewing, and feedback. This reduces ticket volume by 15-20% and improves satisfaction through instant status visibility.
Case Studies
SAP Plant Maintenance Implementation for a Critical Gas Processing Plant
SAP EAM Process Optimization for a Pharmaceutical Manufacturer
Salesforce Performance Optimization for a Leading Indian Home Appliance Manufacturer
Other Services
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Contact Us
Find us Here
Third Floor, Starmark Camelot,
Whitefield, Bengaluru,
Karnataka 560066
Get In Touch
8296 969 824
experts@maventic.com
Working Hours
Mon- Fri: 9am- 8pm
Saturday: 10am-4pm
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