Klarion Field Service A Modern Field Service Solution

A Modern Field Service Solution

Efficient technicians, happy customers at lower cost

Digital economy is providing several opportunities to organizations for paperless, adaptive and efficient processes. Service being a key contributor to revenue directly or indirectly, organizations continuously look forward to improvise the processes. The digital economy provides ample opportunities to modernize the field service function.

Typically organizations look forward to ensuring the SLAs defined with customers with least downtime possible. At the same time organizations look forward for higher number of resolutions per technician, capturing Service Requests through multiple channels or equipment health status through IOT and ensuring that the technician is equipped with all information regarding equipment, its bill of material, service history, location etc to support a first time and timely resolution can help in achieving the two key objectives of SLA compliance and increased efficiency.

However, choosing a right mobile solution could be confusing with rapid changes in technology and devices. An enterprise level solution needs to ensure several parameters.

Successful service delivery depends on careful coordination of several stakeholders across the organization. Call Center, Dispatchers, Field technicians, inventory Managers.

A good field service solution depends on the ability to automate and integrate flow of information across the back office and the field. By ensuring that the field technicians have a robust mobile solution with flexible process configuration organizations can optimize the service delivery process.

Key Benefits 

• Happier Customers with better SLA and transparency
• More service per technician through removing bottlenecks
• Control on frauds

Klarion Field Service

Klarion Field Service is a proven, complete and configurable field service solution which can be integrated with any ERP or CRM solution. With an easy to use interface, it requires low rollout efforts. Key features of the solution are listed below:

SERVICE ORDER MANAGEMENT

• Check List of service orders. Prioritize services.
• Map based view of installed bases
• Check information on service contract, warranty
• Up-to-date knowledge base for fault management
• Close Tickets with actions and comments
• Get Customer feedback and Signature digitally

INVENTORY MANAGEMENT

• Manage local inventory (VAN SALES) of spare parts and tools
• Check availability and share inventory with peers
• Issue and return of inventory, manage van stocks
• Consume spare parts during service. Do billing.
• Manage serialized or batch managed parts
   

INVOICE AND COLLECTION

• Automated invoicing for the service done.
• Pricing based on contract including warranty, AMC.
• Collection of money and e-payments
• Soft and hard copy of receipts
   

LEADS AND CROSS SELL

• Sale spare parts or accessories
• Sale Maintenance contracts (AMC)
• Generate leads for new products and offerings
• Collect details of new prospects
   

Klarion Field Service - additional features

Developed on a modern and powerful platform, the solution takes advantages of smart phone features to make the solution easy to use and simultaneously adding features to enrich the solution. The platform itself provides several additional capabilities.

DAILY ACTIVITIES

• Manage work time and attendance
• Request for Leaves and leave reports
• Daily reports for activities done
• Target, Achievements, incentive report

DEVICE AND PHONE FEATURES

• GPS enablement for tracking and routes
• Integrated calls for ease of calling
• Barcode scanning with Camera
• Remote monitoring of Device for data, battery

INTEGRATION CAPABILITIES

• Integrate with any ERP or CRM
• Ready connectors for SAP
• Run it independently

A MODERN PLATFORM

• Developed on Klarion Platform 
• Low TCO: Configurable and Easy to Manage
• Scalable, Robust and high availability
• Global, multi language, multi currency
• Cloud and On-premise Deployment

Klarion Field Service Advantages

• Proven: 10000+ users in a single instance
• Simple: Easy to use with less training
• Complete: with configurable scenarios
• Robust, Scalable and high availability
• Ease of Integration with SAP CRM, ECC, C4C...
• Low TCO, Easy to deploy and manage
   

The Platform Advantages

• Seamless online/offline. Works seamlessly with no connectivity.
• In built security. Authorization, Reverse proxy, & user blockage
• Multi device and OS support with responsive user interface
• Inbuilt device management with remote monitoring
• Usage of smartphone features like GPS, camera

Industry Support

• Industrial Goods
• White Goods
• Telecom
• Computers, Mobiles
• Life Sciences
• Utilities
• Construction
• Aerospace & Defence

About Klarion Service

Klarion Service is suite of solutions for complete digital transformation of service management. The solution components like Field Service can run independently as well. The solutions are:

• Core Service: Complete Service solution for managing tickets, spare parts, partners & technicians.
• Partner Portal: Solution for Service partners for managing services, inventory, technicians, collections & contracts
• Field Service: Seamless offline field solution for technicians to manage contacts, services, stock, invoicing & collection.
• Customer App: A self service customer app & portal for managing Service Requests